Frequently Asked Questions
When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
Who is Catalyst for Payment Reform (CPR)?
Catalyst for Payment Reform (CPR) is is an independent, nonprofit corporation working to catalyze employers, public purchasers and others to implement strategies that produce higher-value health care and improve the functioning of the health care marketplace.
CPR seeks to empower health care purchasers who want to proactively improve how the way the health care market functions. CPR is a member-based organization that derives its momentum from our CPR membership, a group of 30+ progressive employers. In addition to our membership, we design offerings to meet the needs of a range of purchasers, including education, tools, research, and events.
As a mission-driven organization, we are committed to providing the bulk of our resources to employers and health care purchasers for free, as their willingness to be a catalyst is critical to success. Register as a purchaser and gain access on our website www.catalyze.org.
Catalyst for Payment Reform is a 501c3 that is funded through foundations, grants, membership dues, and revenue generated from our offerings that help preserve our sustainability.
I am having trouble logging in to Teachable.
If you can’t log in to Teachable, first check to see that your email is spelled correctly and that you have accurately input your password (case sensitive, spelling, no spaces, etc.). You can also reset your password by selecting “Forgot Password?” from the Login page and follow the instructions. You can also check to make sure that you have not created multiple accounts using different email addresses and are attempting to login with the wrong email/password combination.
Teachable is not accepting my payment method.
If you are having difficulty purchasing a course with your payment method, try using another one. Teachable accepts all major international credit cards (Visa, American Express, Mastercard) and PayPal. If you are still having difficulty, you may want to contact your bank, as they may be putting a hold on your purchase if it seems like a fraudulent charge. If you don’t make online purchases often, this may be the case.
I am having trouble enrolling in the course.
If you are having trouble enrolling in a course, it could be because you have already enrolled and login information already exists. You may see a notification that the email you are attempting to use already exists, indicating you have previously enrolled. If you are taking advantage of a coupon code during the enrollment process, make sure the code is entered correctly (spelling, no spaces, etc.). If you are having difficulty completing your purchase, see the related question below.
Why can’t I hear sound in the videos and/or audio interviews?
If the videos or interviews are playing, but you can’t hear anything, your sound may be turned off on your computer or on the actual video/interview. Go to your computer controls and click on the speaker to see if there is an “X” indicating that you have muted your system volume, or check for an “X” on the speaker symbol in the video/interview control bar indicating you have muted the video/interview itself. In addition, your system volume may simply be too low (but not muted) to be audible.
I am having trouble accessing course content! Help!
Catalyst for Payment Reform is committed to helping you find a way to access our course content. In designing a course that contains many different multimedia formats, we are aware that some may face hiccups along the way in accessing specific technologies either due to technical issues or because their company has strict firewall issues.
We have created a Troubleshooting Guide that will walk you through steps you can take to resolve some of these issues. If none of these solutions work, don't worry- we will be happy to refund you. Email email@example.com to request a refund.
LINK TO GUIDE: https://www.catalyze.org/wp-content/uploads/2017/04/Trouble-Shooting—Education.docx
What is the course refund policy?
Course refunds will be determined by CPR on a case-by-case basis. If you'd like to request a refund, please email firstname.lastname@example.org. Please state your full name, which course(s) you have purchased, and the reason you are requesting a refund.